Refund Summary
- This policy covers digital STL file download issues, CNC STL files, bas-relief STL models, accidental orders, and support requests.
- STL Relief reviews refund requests based on the download status, file issue, and order details.
Digital Downloads
- STL files are digital products made available after payment for CNC carving, 3D preparation, and bas relief projects.
- Once a download is available in your account, refunds may be limited unless there is a technical issue with the file or an error with the order.
Technical Problems
- If you cannot download a purchased CNC STL file, contact STL Relief with your order details.
- If you believe a file is incorrect or corrupted, contact STL Relief so the issue can be investigated.
Duplicate Or Accidental Orders
- The system guards against duplicate purchases and is designed to stop the same account from buying the same STL file more than once.
- If you believe an accidental order still occurred, contact STL Relief with the account email and order ID.
How To Request Help
- Use the contact page.
- Your STL Relief account email should autofill if you are signed in.
- Otherwise, include your email address and clarify your 3D STL file download query.